Responsible Gaming with u23 — Play Safe, Have Fun
U23 believes the best entertainment is enjoyed with awareness and in control. This page provides guidelines, self-control tools, and support information to help you maintain a healthy, balanced, and enjoyable gaming experience.
U23's Commitment to Every User
For u23, responsible gaming is more than a compliance requirement — it's a core value that shapes every platform decision we make. We believe every user deserves an entertainment experience that doesn't come at the cost of their wellbeing.
The u23 platform is built with the understanding that Sports Betting and casino games should remain a fun form of entertainment — not a source of financial stress or personal problems. We provide the tools and information you need to make informed decisions at every step.
All odds, promotional terms, and transaction limits are clearly displayed with no hidden information.
Users can set deposit limits, loss limits, and cooling-off periods directly from their account settings.
The u23 support team is always on hand if you need guidance or further assistance.
Know the Signs Before It's Too Late
It's important to recognise behaviours that may signal a problem. Here are some warning signs to watch for in yourself or someone you care about:
- Spending beyond the limits you set for yourself.
- Borrowing money or selling belongings to keep playing.
- Chasing losses by placing increasingly larger bets.
- Neglecting bills or financial responsibilities in favour of gambling.
- Feeling anxious, irritable, or restless when not playing.
- Hiding gambling activity from family or friends.
- Neglecting work, studies, or relationships because of gambling.
- Unable to stop even after genuinely intending to.
If you recognise any of the signs above in yourself, we encourage you to use the self-control tools available or reach out for professional support. Taking action early is always the smartest move.
How to Set Limits and Take Control of Your Gaming Experience
U23 provides several self-control tools you can use to keep your gaming experience within healthy boundaries. We encourage all users to take advantage of these features proactively — not just when a problem arises.
Set a maximum amount you can deposit within a daily, weekly, or monthly period. Once the limit is reached, the system will automatically block any further deposits until the limit period resets.
If you feel like you need a break, you can activate a cooling-off period of 24 hours, 7 days, or 30 days. During this time, your account cannot be used to place any bets.
If you decide to stop playing entirely for an extended period, you can apply for self-exclusion, which will block access to the u23 platform for a set duration.
To activate any of these self-control features, please contact our support team at [email protected]. All requests will be processed promptly and in strict confidence.
Protecting Minors
U23 takes the protection of minors very seriously. Our platform is only accessible to individuals who meet the minimum age requirement set by local law. We have a strict age verification process at registration to ensure compliance.
If you're a parent or guardian, we recommend the following steps to protect your child:
- Make sure your devices are password-protected with a password your children don't know.
- Never share your u23 login credentials with anyone, including younger family members.
- Use parental control software on shared devices to block access to gambling websites.
- Have open conversations with your teens about the risks of online gambling.
If you suspect a minor has accessed a u23 account, please contact our support team immediately so the appropriate action can be taken.
Maintaining Balance and Seeking Help When You Need It
Healthy gaming starts with maintaining balance across all areas of life. Here are some practical tips to help you play more responsibly:
- Set a dedicated entertainment budget — Decide in advance how much you can set aside for entertainment each month, and stick to that amount.
- Play time limits — Set a time reminder on your phone so your session doesn't run on without you noticing.
- Avoid playing when you're in an emotional state — Avoid playing when you're feeling stressed, sad, or angry, as these emotional states can affect your decision-making.
- Never chase your losses — Losses are part of the game. Trying to win back what you've lost by placing bigger bets is a dangerous pattern to avoid.
- Treat money spent as the cost of entertainment — Just like going to the cinema or dining out, money spent on gaming is for the experience, not an investment.
If you or someone you know needs professional help with problem gambling, please reach out to our support team or ask to be referred to an appropriate counselling service. u23 is committed to making sure our users have access to the help they need. Don't hesitate to contact us at [email protected].
Play smart, enjoy with peace of mind
Check our FAQ section for more information on account controls, or contact u23 support if you need immediate assistance. We're always here for you.