U23 Privacy Policy — How We Protect Your Information
U23 takes our responsibility to user privacy seriously. This document clearly explains what information we collect, how it is used, and how we protect it. Please read it carefully to understand your rights as a user of our platform.
Effective Date: 1 January 2026
1. Information We Collect
When you register and use the u23 platform, we collect various types of information to provide you with a service that is safe, fast, and relevant. This information is organised into several key categories:
Personal Account Information
This includes your full name, date of birth, phone number, email address, and password provided during registration. We may also request a copy of your identification documents during the identity verification (KYC) process to meet compliance requirements.
Device & Browser Information
When you access u23, our systems automatically log technical information such as device type, operating system, phone model, browser version, IP address, and general location data. This helps us identify technical issues and optimise the user experience.
Payment Information
All financial transactions on our platform are conducted in Malaysian Ringgit (RM / MYR). We maintain records of deposits, withdrawals, and transaction history. However, u23 does not directly store any credit or debit card information — all payment processing is handled by certified payment providers who meet rigorous security standards.
Platform Usage Data
We record usage activity such as pages visited, session duration, game types played, and betting patterns. This data is used to improve the platform and personalise your experience.
2. How We Use Your Information
The information we collect is used for the following purposes:
- Verifies user identity during registration and when processing withdrawals.
- Processes MYR deposits and withdrawals securely and accurately.
- Provides responsive and effective customer support.
- Sends account-related, security, and relevant promotional notifications.
- Detects and prevents fraud, money laundering, and suspicious activity.
- Meets applicable legal compliance obligations.
- Analyses usage patterns to continually improve the quality of the u23 platform.
We will not use your information for third-party marketing purposes without your explicit consent. You may opt out of marketing communications at any time by contacting our support team.
3. Cookies & Tracking Technologies
The u23 platform uses cookies and similar tracking technologies to enhance your experience. Cookies are small data files stored on your device when you visit our platform.
The types of cookies we use include:
- Session cookies: Required to maintain your login status during an active session. This cookie is automatically deleted when you close your browser.
- Preference cookies: Saves preferences such as your selected language and display settings.
- Analytics cookies: Helps us understand how users interact with the platform so we can make meaningful improvements.
You can configure your browser to reject cookies, though this may affect certain features on the u23 platform. By continuing to use the platform after receiving the cookie notification, you agree to our use of cookies.
4. Data Storage, Security & Information Sharing
Data Security
U23 uses SSL (Secure Socket Layer) encryption to protect all communication between your device and our servers. Personal data is stored on servers secured with strict access controls and continuous cyber threat monitoring systems.
Passwords are stored in encrypted form using industry-standard hashing algorithms. We conduct regular security audits to ensure our systems consistently meet current data protection standards.
Third-Party Sharing
U23 does not sell or rent users' personal information to third parties for marketing purposes. We may share limited information with third parties only in the following circumstances:
- Payment service providers that process your MYR transactions — only the information necessary for transaction processing is shared.
- Statutory authorities where required by law or a valid court order.
- Technical partners providing platform infrastructure — bound by strict confidentiality agreements.
All third parties handling u23 user data are required to uphold security and privacy standards equivalent to our own.
5. User Rights & Policy Changes
Right of Access & Rectification
As a u23 platform user, you have the right to access the personal information we hold about you. You can review and update most of this information directly through your account settings within the platform.
If you find any information that is inaccurate or out of date, you can request a correction by contacting our support team. We will process correction requests within a reasonable timeframe.
Right to Erasure
You have the right to request the deletion of your account and personal data. However, we may need to retain certain records for a specified period to fulfil legal obligations, including financial transaction records required under relevant regulations. Deletion requests should be submitted via email to [email protected].
Changes to This Privacy Policy
U23 reserves the right to amend this privacy policy at any time. Users will be notified of any material changes via in-platform notifications or email. The latest version of this policy is always available on this page with an updated effective date. Continued use of the platform after any policy changes take effect will be considered acceptance of those changes.
If you have any questions about this privacy policy or wish to exercise your rights, please contact the u23 support team at [email protected] or refer to FAQ for more information.
Have questions about how we handle your data?
Check our FAQ section or contact the u23 support team directly. We're here to help you understand your privacy rights clearly.